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This page sets out how 299aps operates its legal obligations toward you — covering policy scope, your account rights, and how to raise questions. Access to our platform and any transactions you make are subject to your local law and the eligible regions we serve.
Using 299aps means you agree to the terms set out in our published policy documents. These terms govern your account registration, the way you fund that account — whether through bKash, Rocket or another supported route — and the content you access once logged in. We are not in a position to confirm legal clearance for every individual user; it is your responsibility to check that accessing and using this platform is permitted under the laws that apply in your location. Eligibility is region-dependent, and nothing on this site should be read as a legal assurance that you are cleared to participate. Our policies are written to reflect the payment and account practices we have configured for supported regions, including mobile wallet flows common to Bangladesh. Where a transaction record, deposit confirmation or account action is referenced in our terms, you can view the corresponding detail in your signed-in account area. We update these documents when our practices change; the version published on this page at the time of your use is the one that applies. If any part of the current policy is unclear, the support routes on this page are the right place to start.
Our policy covers four distinct areas. Understanding which parts of your 299aps activity fall under each one helps you know where to direct a question or dispute.
Registration, login, and any identity or verification steps shown in your account settings fall fully within this policy. We handle those steps according to the terms you accepted when opening your account. Third-party authentication tools operate under their own policies.
Deposits and withdrawals processed through configured routes — including bKash and Rocket — are covered by our payment terms. The specific limits, confirmation steps and any applicable conditions are shown in the cashier section of your signed-in account, not here.
Game content, promotional notices, odds displays and any materials published directly on 299aps pages fall within our editorial and content policy. We are responsible for what we publish; we are not responsible for third-party links or external content you navigate to from our pages.
Game studios, wallet providers such as bKash and Rocket, and any other external service operate under their own independent terms. Our policy does not extend to how those providers handle their own data or transactions. Review their published terms directly for those areas.
Your rights under this policy are practical ones you can act on without waiting for us to initiate contact. If you want to review your transaction history — including bKash deposits or Rocket transfers — open the account history section in your signed-in dashboard; every processed record is listed there with dates and amounts. If you believe a personal detail on your account is incorrect, you can update it through the account settings page or send a correction request via the support contact path below. For questions about how we handle your information or what data we hold, you can raise that directly with our support team using the published contact routes. We aim to respond to policy-related requests in a reasonable timeframe, though we do not publish a fixed response window as that depends on the nature of the query. Keep a note of your account username when you contact us — it helps us locate your record quickly. Nothing in this section limits rights you already hold under applicable law in your jurisdiction.
Your full transaction history — deposits via bKash, Rocket transfers, and any other account activity — is visible under the history tab in your signed-in account. No support request is needed to access it.
If your registered name, contact number or other detail is wrong, update it through account settings or contact support with your account username and the correction you need. We will confirm once it is updated.
Any question about what our policy covers, how data is handled or what terms apply to a specific transaction can be directed to our support team. Use the contact routes published in the support section below.
If your account is locked, a deposit is showing incorrectly, or you need to close your account, contact us through the published route. Provide your account details so we can locate and action your request without delay.
For any legal, policy or account-rights question, use the contact routes published on this site. We do not publish support hours we cannot verify, so reach out through the available channel and we will respond as soon as we are able.
The live chat widget in your signed-in account is the fastest route for policy questions. Open your account, navigate to the support section, and start a chat with your query and account username ready.
For written policy requests — such as data queries, correction requests or formal account questions — use the support email address published in the contact section of the site. Include your account username in every message.
The on-site help centre covers common policy questions including account access rules, transaction terms and what our scope covers. Check there first; if your question is not answered, escalate to live chat or email.
We manage your account data according to the practices described in our published policy. Here is what that means in practice across four areas you can check or act on.
We retain account records — including transaction data from bKash and Rocket deposits — for as long as your account is active and for a period afterward as required by our operating terms. You can request a summary of what we hold by contacting support with your account username.
Our site uses cookies to maintain your session, remember account preferences and support the login flow. You can review or adjust cookie settings in your browser at any time. Disabling cookies may affect how the account and payment pages function on your device.
Access to your account is protected by the credentials you set at registration. We do not ask for your password through chat or email. If you suspect unauthorised access, contact support immediately and update your password through the account settings page.
When our policy changes, the updated version is published on this page. Continuing to use the site after a published update means you accept the revised terms. Check this page periodically, especially before making a deposit or changing your account details.
These are the questions we receive most often about our legal terms, user rights and how to act on them. If your question is not here, the support routes above are the right next step.
Access to 299aps and the applicability of our terms depends on your local law and whether you are in an eligible region. We do not confirm legal clearance for individual users. Check the laws that apply in your location before registering or depositing.
The specific terms for bKash and other configured payment routes are shown in the cashier section of your signed-in account. The policy on this page covers the general framework; transaction-level conditions are visible at the point of deposit.
Open account settings and update the detail directly, or contact support with your account username and the correction needed. We confirm once the change is made. Do not send sensitive information like passwords through the support channel.
We hold the details you provided at registration, your transaction history — including Rocket and bKash records — and activity logs associated with your account. Contact support with your account username to request a summary of what is on file.
We retain records for a period after account closure as set out in our published terms. This covers transaction history and any identity information provided. To ask about a specific retention period for your records, contact us through the published support route.
The current version of the policy is always the one published on this page at the time you access it. If you want to confirm when a specific change was made, contact support and we will check what we can share from our records.